Privacy Policy

Who we are

This website is operated by Heritage Turnkey Projects Contracting L.L.C, Dubai, United Arab Emirates. Contact: sales@heritageturnkey.com, +971 58 556 9300.

What we collect

When you submit our contact form we collect the details you provide: name, email, phone number, property type, service, budget range and your message, together with your IP address and the time of submission for security and spam prevention. When you register for the 10% discount we collect your email address, the time of registration and a one-way fingerprint of your IP address that we use to limit abuse. Our analytics service (see Cookies & analytics) additionally collects anonymised usage data about your visit.

Why we use it

We use your details only to respond to your enquiry, prepare a consultation or quotation, send you the discount code you requested and communicate with you about your project. We do not sell your data or use it for unrelated marketing. We use analytics data to understand how the website is used and to improve it, based on our legitimate interest in running and improving our website.

How long we keep it

Enquiries are kept for as long as needed to handle your request and any resulting project, and for legal or accounting obligations. You may ask us to delete your data at any time.

Third-party content

All images, video and fonts on this site are hosted on our own servers; we do not load Google Fonts. The site loads Google Tag Manager and Google Analytics from Google's servers (see Cookies & analytics). When you use the WhatsApp button you leave our site and WhatsApp's privacy policy applies.

Cookies & analytics

This website uses Google Tag Manager to load and manage our analytics tags, and Google Analytics 4 to measure visits and improve the site. Google Tag Manager itself does not set cookies. Google Analytics sets cookies (_ga, _ga_*) and receives your IP address (anonymised), device and browser details and the pages you visit. We use this data only in aggregated form and do not use it to identify you. You can block or delete these cookies in your browser settings, or install the Google Analytics opt-out browser add-on. Google may process this data on servers outside the UAE and the EU; see Google's privacy policy for details.

Your rights

You can request access to, correction or deletion of your personal data, or object to its processing, by emailing sales@heritageturnkey.com. These rights apply in line with the UAE Personal Data Protection Law and, for visitors from the EU, the GDPR.